Terms and Conditions of TecTracer.com Websales

Products

Prices quoted on the TecTracer.com wed store are shown exclusive of VAT. We try to make sure all the details contained within the website are accurate. However, images are shown for illustration purposes only and only give a general approximation of the goods. For example, colours and packaging may vary.

We make it a priority to ensure all items for sale on the web site are in supply, and that you receive what you have ordered. If for any reason an item is out of stock, or we do not receive something from the producer in time for our delivery deadline, we will notify you of when we expect to be able to deliver your order. If you do not wish to wait for the late delivery you have the right to cancel your order for that item and you will be credited in full.

Product Offers and Sales

All goods already on offer or available as part of other offers will be excluded from any additional sales. Offers are for a limited time only and subject to availability.

FREE Delivery periods when on offer are subject to a minimum spend of the value stated in the banner / email / headline at the time.

FREE Delivery periods when on offer are available for orders of eligible items for delivery to the UK. International orders are excluded.

FREE Delivery only applies to purchases made online at TecTracer.com

TecTracer reserves the right to change or discontinue FREE Delivery periods at any time.

Delivery restrictions may apply due to the nature of some products. These products might be restricted for delivery, both within the UK and to other countries.

Orders & Payment

We may decline to accept any order, or any part of an order, without giving any reason. All attempts to place false orders or attempts to deceive will be reported to the police. Online - Orders can be placed online through the website by following the simple step by step instructions. Payment is due at the time of order and will be processed using paypal, which can accept payment from Visa, Mastercard, Delta, Switch or Maestro debit or credit card.

Online orders will receive confirmation via e-mail that the transaction has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any correspondence.

Cancellation Policy

To cancel your order please call us on 0330 2233014 or e-mail us at sales@tectracer.com with your instructions. Please quote your order number and any other relevant information.

Returns Policy

Always keep your invoice or despatch note as this is your proof of purchase. If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition. We will not accept tubs of marking fluid that have been opened. Once the seal on the lid has been broken, we cannot accept or exchange the goods.

If you are not satisfied with your goods for any reason, you should notify TecTracer either over the telephone or by e-mail within 10 days of receiving the goods. When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel and we strongly recommend you send it via recorded post. If you are returning an item as a result of a mistake by TecTracer we will pay for the cost of postage for the return parcel (UK only). Genuinely faulty goods will be credited in full for the item and the return postage (UK only). This does not affect your statutory rights.

All returns must be sent to:

TecTracer
OF36 York Eco Business Centre
Amy Johnson Way,
York,
North Yorkshire.
YO30 4AG

Our Guarantee

We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you.

If you send us an email, it is our policy to reply to all general sales enquiries within 2 working days and all enquiries regarding an existing order within 1 working day (excluding weekends and holidays). If you have not received an email back from us within this time please check your junk mail or re-send your message.